1. Information Collection

1.1 Personal Information

We collect when you:

• Register Individuals: Full name, email, phone, address
• Register Businesses: Commercial Registration Certificate, Identification Card, Chamber of Commerce, Tenancy Agreement, License Certificate, Tax Card Certificate, VAT Certificate
• Transact: Payment details (processed securely via OmanNet/PayFort through Sohar international bank), order history
• Use Services: Location data (for deliveries), device information (IP address, browser type)

1.2 Automated Data

• Cookies: Session management, preferences, analytics (manage via browser settings)
• Usage Data: Pages visited, click patterns, timestamps for service improvement

2. Data Usage

We use your information to:

• Process orders across B2B (wholesale), B2C (retail), and C2C (peer-to-peer) platforms
• Coordinate 1PL/2PL/3PL logistics services
• Prevent fraud (e.g., identity verification for C2C sellers)
• Send service notifications (order updates, delivery tracking)
• Improve our Services through analytics

3. Data Sharing

3.1 Service Providers

• Logistics Partners: Delivery agents receive only necessary order/delivery information
• Payment Processors: Certified partners like Sohar international bank (we never store full card details)

3.2 Legal Requirements

We may disclose data when required by Omani law (e.g., tax authorities, fraud investigations).

4. Data Security

• Encryption: SSL/TLS for all data transmissions
• Access Controls: Role-based employee access to sensitive data
• Retention: Business data kept for 5 years (per Omani tax laws); personal data deleted upon request

5. Your Rights

Under Omani regulations, you can:

• Access: Request a copy of your data via account settings
• Correct: Update inaccurate information
• Delete: Request erasure (exceptions apply for legal/compliance needs)
• Object: Opt-out of specific processing (e.g., marketing)

6. Special Provisions

6.1 For Merchants

• Business documents are verified against government databases
• API integration data is encrypted end-to-end

6.2 For C2C Sellers

• Identity verification required for high-value items
• Escrow protection for peer transactions

7. Policy Updates

We will notify users of material changes via:

• Email (registered users)
• Platform banners (30 days before)

8. Contact Us

For privacy requests or questions:

• Email: info@tawseelonline.om
• Phone: +968 99 63 4433
• Address: Al Amarat Office No: 7820L, Building No: 7820 Muscat P.O. Box: 1513, MAF P.C: 116