At Tawseel Online, we strive to ensure complete customer satisfaction. Please review our policy regarding cancellations and refunds.

1. Order Cancellation

You may cancel your order under the following conditions:

• Before processing: Full refund if cancelled before order processing begins
• During processing: Partial refund may apply depending on progress
• After shipping: Cannot be cancelled; see return policy below

2. Returns

We accept returns within 14 days of delivery for most products, except:

• Perishable goods
• Personalized or custom products
• Opened software or digital products
• Products with tampered seals

To be eligible for return, items must be unused, in original packaging, and with all tags attached.

3. Refund Process

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.

• Shipping costs: Original shipping fees are non-refundable
• Return shipping: Customer is responsible for return shipping costs unless the return is due to our error

4. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage/defect
• We will arrange for replacement or refund

5. Delivery Service Cancellation

For our delivery services:

• Cancellation requests must be made at least 24 hours before scheduled delivery
• Late cancellations may incur a fee

6. How to Request Cancellation or Return

To initiate a cancellation or return:

1. Log in to your account on our website
2. Go to "My Orders" section
3. Select the order and choose cancellation/return option
4. Follow the instructions provided

Alternatively, contact our customer service team for assistance.