Digital Privacy Policy
This Privacy Policy applies to all Tawseel platforms and services, including our Digital Products services.
By accessing or using Tawseel Online, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
2. Information You Provide Directly
We may collect information you provide when you:
- create an account;
- place an order;
- contact customer support;
- subscribe to newsletters or promotions;
- participate in campaigns, contests, surveys, or feedback forms; and
- upload, submit, or otherwise provide content through our Services.
This may include:
- full name;
- email address;
- mobile number;
- billing information;
- delivery information;
- account credentials; and
- any other information you choose to provide.
3. Transaction Information
When you make a purchase, we may collect and store information related to:
- products purchased;
- order value;
- payment method;
- order history;
- delivery status; and
- refund or dispute history.
4. Device and Technical Information
When you use our Services, we may automatically collect:
- IP address;
- browser type;
- device type;
- operating system;
- app version;
- language preferences;
- approximate location;
- referral source;
- pages viewed; and
- usage activity on the website or app.
5. Cookies and Tracking Technologies
We may use cookies, pixels, tags, SDKs, and similar technologies to:
- keep you signed in;
- remember your preferences;
- improve website performance;
- understand user behavior;
- personalize content and offers; and
- support analytics and advertising.
You may disable cookies through your browser settings, but some parts of the Services may not function properly.
6. How We Use Your Information
We may use your information to:
- create and manage your account;
- process payments and fulfill orders;
- deliver digital or physical products;
- provide support and respond to inquiries;
- verify identity and prevent fraud;
- improve our website, products, and services;
- personalize your experience;
- send service-related notifications;
- send marketing communications where permitted by law;
- administer rewards, promotions, and loyalty programs; and
- comply with legal, tax, regulatory, and audit obligations.
7. Payment Processing
Payments may be processed by third-party payment providers. Tawseel Online does not store full card details unless expressly stated and lawfully permitted. Where TopUp or express payment methods are available, payment data may be processed securely by the relevant payment provider and financial institution.
8. Sharing of Information
We may share your information with:
- payment processors;
- delivery or fulfillment partners;
- fraud prevention and verification providers;
- analytics and technology service providers;
- marketing and communication service providers;
- professional advisers, auditors, and insurers; and
- regulators, law enforcement, or government authorities where legally required.
We do not sell your personal data to third parties unless expressly disclosed and permitted by applicable law.
9. Data Retention
We retain your data only for as long as reasonably necessary to:
- provide the Services;
- maintain business records;
- comply with legal obligations;
- resolve disputes;
- enforce agreements; and
- prevent fraud and abuse.
When data is no longer required, we may delete, anonymize, or securely archive it as required by law.
10. Your Rights
Subject to applicable law, you may have the right to:
- access your personal data;
- correct inaccurate information;
- request deletion of your data;
- withdraw consent where processing is based on consent;
- object to certain processing;
- opt out of marketing communications; and
- request a copy of your information.
To exercise any of these rights, contact us at: support@tawseelonline.om
11. Security
We use commercially reasonable technical, administrative, and organizational safeguards to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential.
12. Third-Party Links and Services
Our Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices or content of such third parties. You should review their privacy policies separately.
13. Children
Tawseel Online is not intended for children under the age permitted by applicable law. If we learn that we have collected personal information from a child without proper authorization, we may delete it.
14. International Transfers
If your information is transferred, stored, or processed outside your country of residence, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective once posted on this page, unless otherwise stated. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.
16. Contact Us
If you have questions about this Privacy Policy, please contact:
Tawseel Online
Email: info@tawseelonline.om
Phone: +968-99634433
Address: Tawseel E-Commerce and Logistics LLC
Building 1384, Lane 2316, Madinat Sultan Qaboos,
Muscat, Sultanate of Oman
