Digital Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of the website, application, and services of Tawseel Online. By using Tawseel Online, you agree to be bound by these Terms.
1. Eligibility
You represent that:
- you are at least 18 years old, or the age of legal majority in your jurisdiction;
- you have legal capacity to enter into binding agreements; and
- your use of the Services does not violate any applicable law or regulation.
2. Account Registration
To access certain features, you may be required to create an account. You agree to:
- provide accurate, current, and complete information;
- keep your login credentials secure;
- update your information when needed; and
- accept responsibility for all activity under your account.
We may suspend or terminate accounts containing false, misleading, or incomplete information.
3. Orders and Purchases
All purchases made through Tawseel Online are subject to acceptance and availability. We reserve the right to:
- reject or cancel any order;
- limit quantities;
- request additional verification;
- refuse transactions suspected of fraud, abuse, or legal non-compliance; and
- correct pricing, content, or technical errors.
An order is not final until it has been successfully processed and confirmed by us.
4. Digital Products and Services
Where we sell digital products, vouchers, codes, subscriptions, credits, or electronically delivered goods:
- the customer is responsible for selecting the correct product, region, denomination, and currency;
- such products may be subject to issuer-specific restrictions;
- codes or vouchers may be case-sensitive and may be valid for one-time use only; and
- the customer must review product descriptions carefully before purchase.
5. Pricing and Payment
All prices displayed on Tawseel Online are shown in OMR unless stated otherwise. We may change prices at any time without prior notice.
You agree to pay all charges associated with your order, including taxes, fees, and charges imposed by payment service providers or financial institutions where applicable.
6. Promotions and Discounts
Promotions, offers, discount codes, loyalty rewards, and campaigns are subject to separate terms and may be:
- time-limited;
- quantity-limited;
- revoked or modified at our discretion; and
- unavailable in combination with other offers unless expressly stated.
7. Acceptable Use
You agree not to:
- use the Services unlawfully or fraudulently;
- impersonate another person;
- interfere with the operation or security of the Services;
- attempt to reverse engineer, decompile, copy, or exploit the platform;
- use bots, scripts, or automated tools without permission;
- upload malicious software or harmful content; or
- misuse vouchers, promotions, or payment methods.
8. Intellectual Property
All content on Tawseel Online, including text, graphics, branding, logos, software, layouts, databases, and design elements, is owned by or licensed to Tawseel Online and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, reverse engineer, or create derivative works from any part of the Services without prior written consent.
9. Third-Party Services
Certain products or services may be provided by third parties. We are not responsible for:
- third-party redemption rules;
- service interruptions caused by third parties;
- third-party content accuracy; or
- losses arising from third-party policies or systems.
10. Availability and Technical Limitations
We do not guarantee that the Services will always be available, uninterrupted, error-free, or compatible with every device, browser, or network. You are responsible for your own internet connection, device compatibility, and any related charges.
11. Refunds and Cancellations
Refunds and cancellations are governed by our separate Refund Policy, which forms part of these Terms.
12. Suspension and Termination
We may suspend, restrict, or terminate your access to Tawseel Online, with or without notice, if:
- you violate these Terms;
- we suspect fraud, abuse, or unauthorized activity;
- required by law or regulatory authority; or
- necessary to protect our business, users, or systems.
Upon termination, your right to use the Services immediately ceases.
13. Disclaimer
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Tawseel Online disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, availability, accuracy, and non-infringement.
14. Limitation of Liability
To the maximum extent permitted by law, Tawseel Online shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business, goodwill, data, or opportunities, arising from or related to your use of the Services.
Our total liability for any claim shall not exceed the amount paid by you for the specific transaction giving rise to the claim.
15. Indemnity
You agree to indemnify and hold harmless Tawseel Online, its affiliates, officers, employees, and agents from any claims, liabilities, damages, costs, and expenses arising from:
- your misuse of the Services;
- your violation of these Terms; or
- your violation of any law or third-party right.
16. Governing Law
These Terms shall be governed by the laws of Sultanate of Oman, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Muscat / Oman, unless applicable law requires otherwise.
17. Changes to These Terms
We may amend these Terms at any time. Updated versions will be posted on the website. Your continued use of Tawseel Online after updates are posted constitutes acceptance of the revised Terms.
18. Contact
Tawseel Online
Email: info@tawseelonline.om
Phone: +968-99634433
Address: Tawseel E-Commerce and Logistics LLC
Building 1384, Lane 2316, Sultan Qaboos City,
Muscat, Sultanate of Oman
